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The Messaging section in User Central is your direct line to the VoxDash support team (the platform administrators). Every conversation you start here goes to VoxDash, not to a data provider.
Messaging is not used to talk to data providers. To contact a data provider about a dataset you requested, use the chat built into that request on the Request Access page. See Communicate with the Provider.

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1. What You Can Use Messaging For

Contact the VoxDash support team when you want to:
  • Ask a question about your account or subscription
  • Report a problem with the platform
  • Ask for help using a feature
  • Send feedback or a suggestion
  • Raise any other question for the VoxDash team
All conversations are stored within the platform, so you can come back to them later.
Messaging page in User Central

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2. Start a New Conversation

  1. Open User Central → Messaging.
  2. Click the + button next to the search box.
  3. Enter a Subject (up to 100 characters) and your Message (up to 500 characters).
  4. Optionally, attach a file, such as a screenshot of the problem.
  5. Click Submit.
The new conversation opens in the list, and the VoxDash support team receives your message.
The subject and message cannot contain these characters: ; " # \ < > & % + | ^ $ * ? @ and the backtick. The form shows which characters to remove before you submit.

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3. Manage Your Conversations

  • Select a conversation in the list to open it and read the replies.
  • A badge on a conversation shows how many new messages it has.
  • Use the search box to find a conversation by its subject.
  • Reply at the bottom of an open conversation to continue it.

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4. Messaging vs. Access Request Chat

For more about access requests, see Requesting Access to Restricted Data and Request Access Management.