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Some datasets in the platform can be previewed but not fully explored or downloaded. For example, you may be able to open a project page, view summary information, or see sample records — but analytics, exports, or detailed fields remain restricted. To work with this data, you must request access from the data provider. Restricted items may include:
  • Projects
  • Questions / surveys
  • Vendors or suppliers
  • Reports
  • Any dataset limited by the provider’s permissions

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Step 1: Submit an Access Request

1. Navigate to the page containing the data you want to access. 2. Click Request Access. A request form will appear.
request-user

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Provide Contact Information

Enter the details the provider will use to evaluate your request:
  • Your name
  • Your email address
  • Additional email addresses (optional)
Tip: Add teammates’ emails if multiple people need access. All listed emails will receive the approval notification.

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Explain Your Request

Write a short explanation describing:
  • How you plan to use the data
  • The business purpose (analysis, partnership, research, etc.)
  • Any relevant project or company context
Good requests are more likely to be approved.
request-user
3. Click Submit Request The provider will review your request and respond.
request-user

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Step 2: Track Requests in User Central

You can manage all your access requests in User Central → Access. This page contains a table listing every dataset you have requested. For each request you can see:
  • Current status (Pending, Approved, Rejected)
  • Dataset name
  • Access level granted
  • Request date
request-user

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Step 3: Communicate with the Provider

Each request includes a built-in chat. Use it to:
  • Clarify your use case
  • Answer provider questions
  • Request additional permissions
  • Share context or documents
Important: Providers often approve requests faster when communication is clear.

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Step 4 — After Approval

Once approved:
  • You will receive a notification email
  • The dataset becomes available in the platform
  • New analytics and download options appear automatically
Your access level may vary:
Access LevelWhat You Can Do
ViewerView detailed records
CatalogView basic information
DownloaderDownload data
OwnerAll permissions

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Messages Tab (Direct Contact)

You can also contact providers directly from Messages. Use this when:
  • You have general questions before requesting access
  • You need help understanding a dataset
  • You want to discuss partnership or collaboration

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Best Practices for Approval

To improve approval chances:
  • Be specific about your use case
  • Mention business relevance
  • Keep requests professional and concise
  • Communicate through the chat if clarification is requested