Requesting Access to Restricted Data

Documentation Index

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Some datasets in the platform can be previewed but not fully explored or downloaded. For example, you may be able to open a project page, view summary information, or see sample records — but analytics, exports, or detailed fields remain restricted. To work with this data, you must request access from the data provider. Restricted items may include:

• Projects
• Questions / surveys
• Vendors or suppliers
• Reports
• Any dataset limited by the provider’s permissions

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Step 1: Submit an Access Request

1. Navigate to the page containing the data you want to access. 2. Click Request Access. A request form will appear.

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Provide Contact Information

Enter the details the provider will use to evaluate your request:

• Your name
• Your email address
• Additional email addresses (optional)

Tip: Add teammates’ emails if multiple people need access. All listed emails will receive the approval notification.

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Explain Your Request

Write a short explanation describing:

• How you plan to use the data
• The business purpose (analysis, partnership, research, etc.)
• Any relevant project or company context

Good requests are more likely to be approved. 3. Click Submit Request The provider will review your request and respond.

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Step 2: Track Requests in User Central

You can manage all your access requests in User Central → Access. This page contains a table listing every dataset you have requested. For each request you can see:

• Current status (Pending, Approved, Rejected)
• Dataset name
• Access level granted
• Request date

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Step 3: Communicate with the Provider

Each request includes a built-in chat. Use it to:

• Clarify your use case
• Answer provider questions
• Request additional permissions
• Share context or documents

Important: Providers often approve requests faster when communication is clear.

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Step 4 — After Approval

Once approved:

• You will receive a notification email
• The dataset becomes available in the platform
• New analytics and download options appear automatically

Your access level may vary:

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Messages Tab (Direct Contact)

You can also contact providers directly from Messages. Use this when:

• You have general questions before requesting access
• You need help understanding a dataset
• You want to discuss partnership or collaboration

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Best Practices for Approval

To improve approval chances:

• Be specific about your use case
• Mention business relevance
• Keep requests professional and concise
• Communicate through the chat if clarification is requested