Record header
If a callback is booked, a notice shows when: “A callback is scheduled for …”.
Select Export record to download this record’s data.
Call history
The Call history tab lists every attempt, oldest first.
Dial and callback audit lists each dial and callback with when it happened, who triggered it (the AI interviewer or the calling rules), the caller ID used and the outcome.
Call transcript
View transcript opens the conversation turn by turn:- AI and Resp (respondent) turns, each respondent turn with its STT confidence, and an interrupted marker where someone was cut off.
- An audio player to play, pause and seek the recording, and Download the recording.
- Download as text to save the transcript.
- An option to show technical events: what the system recorded during the call, such as answers saved or changed, questions skipped because they do not apply, a respondent who did not qualify, the call outcome, and notes the system gave the AI (for example that an answer was unclear or the line went quiet). Answers flagged Needs review may not match what was said.
Result
The Result tab shows the answers per question (Q1, Q2, …) for the fielded version of the questionnaire. Each question shows its answer and a status badge:
Select Download this record’s result to save the answers as a file. A partial record may have blank later questions.